Home Sweet Home:

This past weekend Lawrence Hall Abilene once again participated in the Abilene Home Builders “Home and Garden Expo” at the Abilene Civic Center!  We wanted to do things a bit differently this year and decided to have an overall theme for our booth and help people think about cars a little differently!  Here is how we go their attention: 

Yep, that’s right!  If you are lucky enough to retire at 65, you will finish your working years logging over 70,000 hours in a car.  Most people don’t realize how much time is actually spent in their car; it’s so important to find one that works for your lifestyle.  And THAT is what our sales staff is trained to do: find the best vehicle for your lifestyle, budget and future.   We feel strongly that people no longer view cars as a means to take them from point A to point B; there are now real personal needs that we must try and meet for our customers.  We don’t sell them a car; we provide them with a home away from home!

People appreciated our unique view this year and rewarded us with first place in the “Multiple Booth Space” category!  We wanted to give a big thanks to Mankin & Sons for provided our “garden bed” and other lovely plants for our space.  Visit their greenhouse and specialty shop at 4002 Nth First and their website at www.mankinandsons.com.

Lawrence Hall Difference.

I've already spoken on this blog about how happy I am to work at a place like Lawrence Hall and how impressed I am that everyone truly works together to make each customers experience the best it can be.  Apparently I am not the only one who has noticed...

"Dear Mr. Hall,

You are to be complimented for having the most customer friendly business in Abilene.  Over the past 20 years I've had the pleasure of purchasing 4 vehicles from your new and used car departments.  Each time I was treated with the utmost respect and yours sales staff and finance staff went out of their way to make my experience pleasant and satisfying.

Today I had the pleasure of dealing again with your parts and service department.  My clicker had died on my 2004 Chevrolet Trailblazer I purchased at the end of June, 2010.  I wish I had the names of your staff that assisted me that day, but I don't.  They all went out of their way to be sure the clicker was dead before selling me a new one and programming it to my car.

Having had two careers in the customer service field and having taught customer service skills, I appreciate good service when it is given.  Whatever your philosophy has been for your employees is evident with every experience I have with your company.  Thank you.

Sincerely,
Colette McCloskey"

Special thanks to Colette for taking the time to write to us on her experience and allowing us to post her letter, in its entirety.   Visit http://www.lawrencehall.com/ to see our service department information and check out our facebook page at www.facebook.com/lawrencehallabilene